25% OFF + Free Shipping! | Promo Code: MYCANVAS17 | Ends 1/25*


Customer Service


Terms of Use


Terms of Use

Thank you for choosing CanvasWorld for your photo canvas needs! Your access and use of the CanvasWorld.com site (the "Site") and its services (the "Services") means that you have read and agree to all of the terms of use set forth below (the "Terms"). If you do not agree with these Terms, then do not access the Site or use the Services. If you have any questions, feel free to contact us by email at info@canvasworld.com or call us at 1-877-6-CANVAS.

You will have the option of setting up a user account through the Site. By doing so, you agree that (a) you are at least 18 years of age and (b) you have provided us with true, accurate and current information about yourself when requested during the registration process (including your name and email address). You will be solely responsible for all activities conducted through your user account, including but not limited to any purchases from and submissions to the Site.

The Services and Products ("Products") offered on our Site are for your personal use only. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit any part of the Services or Products, and you may not access the Site or use the Services for any commercial purpose.

The images, photographs, layouts, designs and other content (collectively, the "Third Party Content") contained on our Site may consist of the copyrights, trademarks, service marks, trade names or other intellectual property of third parties. These portions of the Third Party Content are provided for the convenience of certain users of the Services who are expressly authorized to use them by their owners. You may not use any third party intellectual property without such express authorization.

In accessing the Site and using the Services, you may submit to us your own images, photographs, text or other content (collectively "Your Content"). By submitting Your Content to us, you grant us a perpetual, worldwide, non-exclusive, royalty-free right to copy, display, modify, transmit, make derivative works of, and distribute Your Content for the purpose of providing the Site and the Services. We will not use your Content to market, promote or advertise the Site or Services without your express written permission. You further represent and warrant that you either own Your Content or have written permission from the applicable intellectual property rights owner to make Your Content available to us for use on the Site and with the Services. You are and will be completely responsible for the use of Your Content in connection with the Site and the Services.

We reserve the right to reject any or all of Your Content if we determine, in our sole discretion, that such content is inappropriate or otherwise not consistent with the exercise of good judgment. For example, and without limitation, we may reject any content that we believe: (i) infringes the copyright, trademark, patent, trade secret, right of publicity or any other right of a third party; (ii) is or may be libelous, defamatory or slanderous; (iii) denigrates or offends any ethnic, racial, sexual or religious group, or persons who are physically or mentally challenged; (iv) is designed to or will harass, threaten, defame or abuse others; (v) exploits images or the likeness of individuals under 18 years of age; (vi) characterizes any other unlawful activity as acceptable, glamorous or desirable; or (vii) contains viruses, worms, Trojan horses or any material which may compromise the Services.

Third Party Sites/Products

Like many sites, we use "cookies." Cookies are small text files that reside on your computer and identify you as a unique user. Cookies allow us to, among other things, measure activity on our Site and personalize your experience. For example, cookies enable us to remember your viewing preferences without requiring you to re-type a user name and password.  Cookies also allow us to track your status or progress when ordering products from us.  If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if you reject or delete cookies you may have some trouble accessing and using some of the pages and features on our Site. We also use other common information gathering tools such as web beacons and embedded web links.

Returns/Refunds

We want you to be 100% happy with your CanvasWorld experience. If for any reason you’re not satisfied with your order, you can return unused product within 30 days of receipt for a replacement or refund, subject to the exceptions and restrictions listed below:

  1. Refunds are limited to amounts actually paid by you. This does not include promotional value of any special offer or discount.
  2. Shipping: In cases where the return/refund is due to your order arriving damaged or with a defect confirmed by us, we will at our discretion either (a) provide you with a prepaid return shipping label or (b) reimburse your cost of return shipping. For all other cases, return shipping costs are the responsibility of the customer. Shipping and handling charges may apply to services that are otherwise offered on a free or promotional basis.
  3. All orders receiving Bulk/Wholesale pricing are final and no refund will be given except in the case of material damage or defect upon your order’s arrival. If the damage or defect cannot be verified over the phone or via email contact, the item may be required to return to us for inspection before a determination can be made as to the availability of a refund. Please be sure to request and carefully review digital proofs when placing an order.

To inquire about a replacement or refund, please call or live chat with our customer service.

Limited Warranty – Workmanship.

CanvasWorld products are covered by a limited lifetime warranty against defective workmanship.  If such a defect occurs, please contact us by email at info@canvasworld.com or call us at 1-877-6-CANVAS for instructions on how to obtain a refund or replacement product.  Products that are returned without a return authorization code will not be refunded.

Disclaimer of Warranties

WITH THE EXCEPTION OF THE FOREGOING EXPRESS WARRANTY, YOU ACKNOWLEDGE THAT THE SITE, SERVICES AND PRODUCTS AVAILABLE THROUGH CANVASWORLD ARE PROVIDED "AS IS, AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. CANVASWORLD HEREBY DISCLAIMS ALL WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING WITHOUT LIMITATION, ALL WARRANTIES (A) WITH RESPECT TO THE SITE, SERVICES AND PRODUCTS (INCLUDING WITHOUT LIMITATION THEIR QUALITY, AVAILABILITY, PERFORMANCE OR FUNCTIONALITY, (B) WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SITE OR SERVICES, (C) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (D) OF NON-INFRINGEMENT, (E) OF MERCHANTABILITY AND (F) OF FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION GIVEN BY CANVASWORLD OR CANVASWORLD'S REPRESENTATIVES SHALL CREATE A WARRANTY.

Copyright

We respect the intellectual property rights of others and ask you to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), if you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us the following information at info@canvasworld.com

Indemnity

You will defend and hold harmless us and our owners, directors, officers, employees, representatives, agents and affiliates against any third party claim, action, suit or proceeding that arises from, is based on or connected with Your Content or your access of the Site or use of the Services, and indemnify us for all losses, damages, expenses, and costs (including reasonable attorney’s fees and costs) incurred by us in connection with any such claim, action, suit or proceeding.

Privacy Policy

Click here to read our Privacy Policy and learn how we collect and use your personal information.

General

We reserve the sole and exclusive right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. All prices and features of the Site, Services and Products are subject to change without notice. We reserve the right to terminate your user account or your use of the Site and Services, and discard Your Content at any time without notice.

Any communication we receive from you will be considered NOT to be confidential. By sending CanvasWorld any information (other than information we may agree to keep confidential under our privacy policy), you grant us an irrevocable universal license to use, distribute and otherwise exploit that information and agree that we are free to use any ideas, know-how, techniques or concepts that you send to us.

All disputes arising out of or otherwise relating to these Terms, the Site, Services and Products shall be resolved under California law, irrespective of its choice of law rules. You hereby irrevocably consent to the exclusive personal jurisdiction and venue by the state and federal courts in Los Angeles County, California.

These Terms constitute the entire agreement between you and us governing your use of the Site and the Service and Products. If there is any conflict or inconsistency between these Terms and any other terms or conditions available elsewhere regarding the Site, Services or Products, these Terms will prevail and be given precedence.

If any provisions of these Terms should be held by a court of competent jurisdiction to be contrary to law, or to be invalid or unenforceable, the other provisions shall remain in full force and effect.

*Sale ends 11:59:59 pm Pacific Time on January 25, 2017. Without promo code, the current sale is 25% off all orders.

** One additional processing day required for orders placed after 5 PM PST.